Tile & Decor Mart Potchefstroom
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Privacy Policy

Last updated: 20 July 2026

Tile & Decor Mart (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, share and safeguard your personal information when you visit www.tdmpotch.co.za or otherwise interact with us, and the rights you have. We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

1. Who we are (Responsible Party)

For the purposes of POPIA, the Responsible Party is:

Our Information Officer can be contacted at [email protected] for any privacy-related query or request.

2. The personal information we collect

We may collect and process the following categories of personal information:

  • Identity & contact details — your name, email address and phone number that you provide through our enquiry or quote form, or when you call, email or visit our showroom.
  • Enquiry & quote information — project details, product interests, room sizes, budget range and any information you include in a message, quote request or product enquiry.
  • Order & transaction information — details of the tiles, fittings and finishes you order or reserve, quantities, delivery or collection details and related correspondence for in-store and online orders.
  • Technical data — IP address, browser type, device information, and pages visited, collected automatically via server logs and cookies.

We only collect information that is adequate, relevant and not excessive for the purposes set out below.

3. How and why we use your information

We process your personal information for the following purposes:

  • To respond to your enquiries and provide the products, services or information you request;
  • To prepare and provide quotes and to process product enquiries and in-store or online orders;
  • To confirm pricing and availability, arrange delivery or collection, and keep you updated about your order or quote;
  • To operate, maintain, secure and improve our website;
  • To comply with our legal and regulatory obligations.

We process your information on the basis of your consent, to perform a contract with you, to pursue our legitimate business interests, and/or to comply with the law, as permitted by POPIA. Where we rely on consent, you may withdraw it at any time by contacting us.

4. Providing your information is voluntary

Supplying your personal information is voluntary. However, if you choose not to provide certain information (for example your contact details), we may be unable to respond to your request or provide a particular service.

5. Sharing and disclosure

We do not sell your personal information. We may share it with:

  • Trusted service providers (operators) who process information on our behalf — for example website hosting, email delivery and analytics providers — under appropriate confidentiality and security obligations;
  • Law enforcement, regulators or other parties where required by law or to protect our rights.

Some of our service providers may process information outside South Africa. Where this happens, we take reasonable steps to ensure a comparable level of protection as required by POPIA.

6. How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, after which it is securely deleted or de-identified.

7. How we protect your information

We maintain appropriate, reasonable technical and organisational measures to safeguard personal information against loss, unauthorised access, and misuse. While we take security seriously, no method of transmission over the internet is completely secure.

8. Cookies

Our website may use cookies and similar technologies to enable core functionality, remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings; some features may not function properly if you do.

9. Your rights under POPIA

Subject to POPIA, you have the right to:

  • Request access to the personal information we hold about you;
  • Request that we correct or delete information that is inaccurate, irrelevant, excessive, out of date or unlawfully obtained;
  • Object, on reasonable grounds, to the processing of your information;
  • Withdraw your consent where processing is based on consent;
  • Lodge a complaint with the Information Regulator.

To exercise any of these rights, contact us at [email protected].

10. Complaints to the Information Regulator

If you believe we have not handled your personal information lawfully, you may lodge a complaint with the Information Regulator (South Africa):

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with its effective date.

12. Contact us

For any questions about this Privacy Policy or how we handle your personal information, contact us at [email protected].